I. LISTENING

SECTION 1

Questions 1- 7

You will hear a telephone conversation between a hotel receptionist and a caller making a reservation. Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

Silver Tulip Hotel

Number of nights: 1

Questions 8 - 10

Listen to the next part of the conversation and choose the correct letter A, B or C.

SECTION 2

Questions 11-16

Choose the correct letter A, B or C.

Questions 17-20

What does the speaker say about the following items?

Write the correct letter A, B or C next to questions 17-20.

II. READING

You should spend about 20 minutes on Questions 1-14, which are based on the Reading Passage below

Is this the end of the High Street?

Take a walk down any 'High Street', normally places full of shops, and you'll notice signs that all is not well: they will say 'To Let'. The High Street faces real competition from out-of-town retail parks and the steady growth of supermarkets, both in number and in size. There is also the growing trend for people to shop online, combined with a reduction in many families' finances which has affected customer confidence.

Retailing (the sale of goods from a fixed location) is changing too: shopping is becoming a leisure activity as much as a necessity, along with the rise of home delivery services saving time and journeys. Convenience is a powerful motivator for shoppers' behaviour. Is the traditional High Street dying out?

During the last two years, independent retailers have struggled more than the chain stores. Research suggests over 12,000 independent stores closed in 2009. Economies of scale (it is cheaper to buy stock in bulk, so big shops can charge lower prices) are one part of the issue.

Supermarkets have a stronger control over the supply chain and can manipulate prices more effectively. As a result of the decline in smaller stores, there are now many empty shops in most town centres, some of which have been vacant for some time, and have whitewashed windows. What impact do they have on the overall 'feel' of the town for visitors and residents?

More importantly, how does the loss of a familiar shop which has perhaps served decades of local residents affect people at a time when so many other familiar aspects of daily life are under threat? When a shopping mall is being planned, it is very important to secure the key 'anchor' tenants: the big names that can guarantee customers through the doors. Is the disappearance of these familiar local shops and small department stores like losing a link with the past?

The growth of CCTV cameras, use of private security firms and blurring of public and private land has also been an issue in cities such as Exeter. This can result in young people feeling that they are being victimized and forced out of city centres.

Another feature of many city centres is that they are beginning to look very similar to each other. The New Economics Foundation introduced the term 'clone town' in a report published in 2004. This suggests that many High Streets have few individual characteristics - the same shops can be seen in most towns. This was also followed up by a report in 2010, which identified Cambridge as the most 'cloned' city in the UK: one with very few independent stores in the centre.

Vacant shops are another issue for town centres. These can end up as charity shops, 'pop-up' shops (especially around Christmas) or attract vandals and graffiti. Some cities such as Portsmouth have made an effort to revamp empty store-fronts to improve those areas where they are found. This is important for cities which attract large numbers of tourists, such as Bath, York and Chester.

Services are perhaps more resilient to these changes, particularly those that offer something that is not available online. As one person commented: 'You can't have your hair cut online ...' -well, not yet anyway. This partly explains the growth of coffee shops and nail bars in some town centres, which are going against the general trend.

Finally, out on the edges of our towns, the supermarkets continue to grow - they've got the town centre surrounded. A report published in late 2010 said that around 55p of every £1 that we spend is spent in supermarkets, and there have been a large number of planning applications for further stores.

Questions 1-6

Do the following statements agree with the views of the writer. Write:

YES - if the statement agrees with the views of the writer

NO - if the statement contradicts what the writer thinks

NOT GIVEN - if it is impossible to know what the writer’s point of view is

Questions 27-30

Look at the following features (27-30) and the list of groups below. Match each item with the correct group (A-D).

NB you may use any letter more than once.

Questions 31-34

Choose the appropriate letters a-d to finish sentences 31-34.